Defining Organisational Knowledge:
نویسندگان
چکیده
In today’s digital economy, the emerging patterns are that intellectual capital will replace natural resources, commodities, finance, technology and production processes as the key factor influencing competitive advantage. However, knowledge management is still in its infancy. This paper aims to identify the critical success factors and best practices of knowledge codification for knowledge management through analyzing the experiences of several organisations. The paper starts by defining what is meant by ‘knowledge’ and ‘knowledge management’, and follows on by presenting the knowledge processes which are at the basis of knowledge management practices. Moreover, and based on a systematic analysis of 6 case studies of leading organisations in knowledge management, the paper focuses on the practices these organizations deployed to define and understand organizational knowledge. Research Paper: RP—ECBPM/0024 Copyright © 2010 www.ecbpm.com Page 3
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